{"id":71107,"date":"2025-10-29T15:07:20","date_gmt":"2025-10-29T14:07:20","guid":{"rendered":"https:\/\/royalcasinocompany.nl\/?page_id=71107"},"modified":"2026-01-15T22:56:22","modified_gmt":"2026-01-15T21:56:22","slug":"callsheet","status":"publish","type":"page","link":"https:\/\/royalcasinocompany.nl\/en\/personeel\/callsheet\/","title":{"rendered":"Callsheet"},"content":{"rendered":"
<\/p>\n

\ud83d\udccb The Callsheet<\/h1>\n

\n

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The callsheet<\/strong> is one of the most important documents within Be Our Guest Events<\/strong>.
\nIt is your manual, planning and checklist<\/strong> for each assignment.
\nIt contains everything you need to know to execute an event properly, efficiently and flawlessly.
\nBy carefully reading and using the callsheet, you will avoid mistakes, misunderstandings and unnecessary stress.<\/p>\n

Every employee - from croupier to manager - is required to follow the call sheet.
\nThink of it as the event script<\/strong>: if everyone uses the callsheet properly, the event runs smoothly, professionally and without surprises.<\/p>\n

-<\/p>\n

\ud83e\udded What is a callsheet?<\/h3>\n

A callsheet is a summary of everything you and your team need to know about the assignment.
\nThe document contains clear instructions about the client, materials, schedule and location.
\nIt also helps you to be organized, collaborative and professional.<\/p>\n

-<\/p>\n

\ud83d\udcd1 What is in a callsheet?<\/h3>\n
    \n
  • \ud83d\udc64 Customer Information:<\/strong> Customer's name, contact person and any details or requirements.<\/li>\n
  • \ud83d\udcc5 Timeframe:<\/strong> an exact record of all times, such as loading, departure, set-up, start event, dismantling and return.
    \nThe end time listed on the callsheet is the maximum time paid out.<\/strong><\/li>\n
  • \ud83d\udccd Location details:<\/strong> address, travel time, contact person on site and any special features (such as floors, elevators or parking).<\/li>\n
  • \ud83c\udfb2 Materials list:<\/strong> A complete list of all game tables, decorations, lighting and accessories that must come with you.
    \nEverything is clearly displayed with checkboxes for when loading and cleaning up.<\/li>\n
  • \ud83d\ude90 Bus information:<\/strong> which bus is used, the bus number, the driver and what materials go on that bus.<\/li>\n
  • \ud83d\udc55 Additional information:<\/strong> dress code, crew catering, specifics or additional duties applicable to that particular assignment.<\/li>\n<\/ul>\n

    -<\/p>\n

    \ud83e\udded The role of the supervisor<\/h3>\n

    Each call sheet clearly states who the executive (LG)<\/strong> is.
    \nThe supervisor is responsible for the correct execution of the assignment and for following the call sheet.
    \nHe or she:<\/p>\n

      \n
    • Provides instructions on loading, unloading, building and dismantling.<\/li>\n
    • Checks that all information is correct and that nothing is forgotten.<\/li>\n
    • Finishes callsheet while loading, working and clearing.<\/li>\n
    • Oversees team, communication and professional appearance on site.<\/li>\n<\/ul>\n

      Important:<\/strong> Only the supervisor may check off the callsheet.
      \nOther team members help with monitoring, of course, but final responsibility always lies with the supervisor.<\/p>\n

      -<\/p>\n

      \u2705 The callsheet as a checklist<\/h3>\n

      The materials list in the callsheet contains check boxes. You use these on three occasions:<\/p>\n

        \n
      1. During loading:<\/strong> Check off each item as soon as it arrives in the mail.<\/li>\n
      2. After the event:<\/strong> While cleaning up, tick off again what goes back into the canister.<\/li>\n
      3. Upon returning to the shed:<\/strong> check that everything is complete and put back in its proper place.<\/li>\n<\/ol>\n

        This may seem unnecessary, but it prevents items from being forgotten or lost.
        \nOne missed part (such as a leg, lamp or chip tray) can greatly disrupt the next task.
        \nThose who check off neatly work professionally and avoid problems for the entire team.<\/p>\n

        -<\/p>\n

        \ud83d\udce3 What to do if something is wrong<\/h3>\n

        If you encounter something on location that is not right for example a broken item, missing material or damage report it immediately in the group app of the assignment.
        \nAlways use the group app for that particular event so that everyone (office, supervisor and colleagues) is informed.
        \nWrite briefly what is going on and include a photo if necessary.<\/p>\n

        In the office, this is picked up and resolved the next day.
        \nBy reporting this, you not only help yourself but also your colleagues who later work with the same material.<\/p>\n

        -<\/p>\n

        \ud83c\udfaf Checking chips at the end of a casino night<\/h3>\n

        Chips should always be checked at the end of each job.
        \nWhy? Because this is important for both administration and preparation for subsequent events.<\/p>\n

        If many chips are lost during the evening, the office should be aware of this. In that case, the customer may be charged for the loss. In addition, checking the chips helps your colleagues in the office determine if new chips need to be restocked before the next event.<\/p>\n

        So always check the amount of chips before clearing the tables. That way we can avoid problems on the next assignment because nothing is more annoying than starting an evening with too few chips at the table.<\/p>\n

          \n
        • You don't have to count the chips by the piece<\/li>\n
        • Report in the group app if you think there are a lot of chips missing and at which casino table<\/li>\n<\/ul>\n

          This prevents misunderstandings, keeps inventory up to date and shows that you work carefully and professionally.<\/p>\n

          -<\/p>\n

          \ud83d\udcd8 Additional information & tips<\/h3>\n
            \n
          • Always read the callsheet at least one day<\/strong> for the event by.<\/li>\n
          • Check the times carefully: departure, set-up, start event, dismantling and return.<\/li>\n
          • See who your team members are and what their roles are.<\/li>\n
          • Check that your clothing, equipment and transportation are in order.<\/li>\n
          • Use the callsheet as a guide for communication, all the info is in there.<\/li>\n<\/ul>\n

            -<\/p>\n

            \ud83c\udfc1 Why the callsheet is indispensable<\/h3>\n

            The callsheet is the heart of our organization.
            \nIt provides structure, clarity and responsibility<\/strong>.
            \nThanks to the callsheet, everyone knows exactly what needs to be done, when and with whom.
            \nIt is the difference between a well-organized event and chaos.<\/p>\n

            By following the callsheet, you contribute to:<\/p>\n

              \n
            • \ud83e\udde9 Teamwork and cooperation<\/li>\n
            • \ud83d\udcc5 Tight planning and clear communication<\/li>\n
            • \ud83c\udfb2 Error-free execution of each event<\/li>\n
            • \ud83d\udcaa Professionalism and reliability<\/li>\n<\/ul>\n

              In short:<\/strong> the callsheet is your script, checklist and guarantee of a flawless event.
              \nUse it carefully, work neatly and take responsibility that is what makes our team strong and professional. \ud83c\udfaf<\/p>\n<\/div>

              \n
              \n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>