{"id":71186,"date":"2025-11-02T12:33:38","date_gmt":"2025-11-02T11:33:38","guid":{"rendered":"https:\/\/royalcasinocompany.nl\/?page_id=71186"},"modified":"2026-01-15T22:44:08","modified_gmt":"2026-01-15T21:44:08","slug":"aankomst-op-locatie","status":"publish","type":"page","link":"https:\/\/royalcasinocompany.nl\/en\/personeel\/aankomst-op-locatie\/","title":{"rendered":"Arrival on site"},"content":{"rendered":"
<\/p>\n

\ud83d\udccd Arrival on site<\/h1>\n

\n

<\/div>
<\/div><\/div>
<\/span><\/div>\n

Arrival on site is an important moment. This is the first contact between Royal Casino Company<\/strong> and the customer and thus the moment when the first impression is made. Make sure you professional, polite and organized<\/strong> happens to you from the moment you step out.<\/p>\n

-<\/p>\n

\ud83d\ude90 Arrival and preparation<\/h3>\n
    \n
  • \ud83d\udcc5 Upon arrival, check the callsheet<\/strong> just a moment longer for the correct times, contact person and location information.<\/li>\n
  • \ud83d\udeaa The executive (LG)<\/strong> goes in first to introduce himself neatly to the customer or contact person.<\/li>\n
  • \ud83d\udde3\ufe0f Politely introduce yourself and your colleagues, shake hands and use a professional attitude and tone.
    \nThis is the moment when the customer decides, \u201cthis team knows what they are doing.\u201d<\/li>\n<\/ul>\n

    -<\/p>\n

    \ud83e\udd1d Communication with the customer<\/h3>\n
      \n
    • The supervisor kindly asks about the client's wishes and briefly discusses the plan of action (set-up, locker room, start time, any special circumstances).<\/li>\n
    • The customer can pass on additional requests at that time note them carefully or have the LG confirm it via the group app so it is not forgotten.<\/li>\n
    • Give professional advice if the setup or table location could be better we always think mee<\/strong> with the customer, never against it.<\/li>\n<\/ul>\n

      -<\/p>\n

      \ud83e\uddf1 Construction phase<\/h3>\n
        \n
      • \ud83c\udfb2 The LG distributes tasks: who gets what materials from the bus, who builds what table, who takes care of the lighting, and so on.<\/li>\n
      • \u2699\ufe0f Work in a structured way: put everything in its place first before you start unpacking.<\/li>\n
      • \ud83e\uddcd\u200d\u2642\ufe0f Everyone helps each other, even when your own part is already done. Teamwork gets everything done faster and better.<\/li>\n
      • \u23f1\ufe0f The LG keeps a close eye on time and makes sure the team works as scheduled being ready on time is essential.<\/li>\n<\/ul>\n

        -<\/p>\n

        \u2615 Pause and timing<\/h3>\n
          \n
        • The times listed on the callsheet are agreed with the customer<\/strong>.
          \nAlways adhere to this and do not give it your own interpretation without first discussing it with the client and, if necessary, with Tim or Taltiha via the group app.<\/li>\n
        • Pause should be taken only when everything is completely ready and approved by the LG.<\/li>\n
        • Use break time to recover, but remain professional: stay close by and be mindful of the event start time.<\/li>\n<\/ul>\n

          -<\/p>\n

          \ud83c\udfaf Briefing & positions<\/h3>\n
            \n
          • Before the event begins, the LG will give a brief briefing<\/strong> to the team:\n
              \n
            • Who stands at which table<\/li>\n
            • What time is break held<\/li>\n
            • What change will be made after the break<\/li>\n
            • What the main rules or specifics are<\/li>\n
            • What atmosphere and tone the client expects (formal, festive, informal, etc.)<\/li>\n<\/ul>\n<\/li>\n
            • After the briefing, everyone knows exactly what to do before, during and after the event.<\/li>\n<\/ul>\n

              -<\/p>\n

              \ud83d\udca1 Tips for a professional impression<\/h3>\n
                \n
              • \ud83d\udd52 Always be on time<\/strong> rather 10 minutes early than 1 minute late.<\/li>\n
              • \ud83c\udfbd Arrive presentable (no cap, hood or unprofessional attire).<\/li>\n
              • \ud83d\udcac Be friendly, polite and proactive in attitude and communication.<\/li>\n
              • \ud83d\ude4c Show enthusiasm, smile and be helpful.<\/li>\n
              • \ud83e\udd2b Never speak negatively about colleagues or the organization in front of the client.<\/li>\n<\/ul>\n

                -<\/p>\n

                \ud83c\udfc1 In a nutshell<\/h3>\n
                  \n
                • \ud83d\udccd Report neatly to the customer upon arrival.<\/li>\n
                • \ud83d\udde3\ufe0f The LG discusses requirements and planning.<\/li>\n
                • \ud83e\uddf1 Build in a structured and careful manner according to the division of tasks.<\/li>\n
                • \ud83d\udd52 Keep an eye on time and only take a break when everything is ready.<\/li>\n
                • \ud83c\udfb2 Take the briefing seriously and know what your role is during the event.<\/li>\n<\/ul>\n

                  A good start on location determines how the entire evening goes. As a team that gets going professionally, calmly and organized, we make an immediate impression.
                  \nThe client feels reassured at that very moment, and that is exactly what we want to achieve.<\/strong> \u2728<\/p>\n<\/div>

                  \n
                  \n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>