A casino night at Royal Casino Company is an experience from start to finish. During the event everything revolves around professionalism, enthusiasm and hospitality. As a croupier, you are responsible for the smooth running of your table from the first minute to the last game.

⏱️ Before the Start

• 🕔 Five minutes before the guests start playing are you active and representative ready behind your table.
• 👋 Receive guests with a smile and introduce yourself kindly (“Good evening, welcome to the Blackjack table!”).
• 📘 Many guests do not know how the game works therefore give always an enthusiastic game explanation.
• 📄 After your explanation, point to the game rules-flyer which is on the table so that guests boarding later can also take a moment to reread.
• 💬 Use simple language, humor and energy the atmosphere at the table starts with you!

🎯 While playing

From the moment the casino tables open, you play a central role in the atmosphere and experience.
You are not only game director, but also entertainer, host/hostess and point of contact for all players.

• 🎲 Stay active and involved: talk to your players, encourage them and give compliments when they win.
• 🔄 Encourage flow: guests may switch tables during the evening and continue playing on other games.
• 💬 Explanation remains important: new players always briefly explain the game, even when it is busy.
• 👀 Keep an overview: pay attention to who plays a lot, who is new, and whether everyone is having fun.
• 💸 Be alert for chips: regularly check that the numbers are correct and that no one is taking extra chips unnoticed.

Above all, let guests have fun it's not just about winning, but a great experience. You are the one who makes everyone feel welcome and understand how the game works. An enthusiastic croupier automatically creates a friendly and professional atmosphere.

☕ Break during the event

At a casino night of about 4 hours takes place after approximately 2 hours a short break place.

• 🕒 Duration of break: maximum 15 minutes.
• 📢 You announce the break by clearly saying:
  “Ladies and gentlemen, two final rounds before the break!”
• 🧍 Pause in turn so that someone always stays by the tables to supervise.
• 🚻 Use this time to go to the restroom and have a drink (non-alcoholic).

🔒 Security during break time

• 🔐 Never leave chips unattended.
• 🧩 Close the chiptray with the lid (in Blackjack) or cover the chips with a tea towel if there is no lid.
• 🚫 Guests are not allowed to touch the tables or chips during the break.

🚭 Important: no smoking break

Smoking is not allowed during casino break. Smoking odor and hands smelling of cigarettes make a bad impression on guests.
Moreover, that smell lingers in your clothes, which is not fresh while working. Use the break for a drink, fresh air and a short reset not for a cigarette.

💬 Dealing with guests

• 🤝 Always be friendly, patient and professional even at busier tables.
• 💡 Be alert to guests who do not understand the game and calmly explain it again.
• 🎩 Address guests politely and keep an open, positive attitude.
• 🎶 Create a relaxed and cozy atmosphere without getting messy.
• 🎯 Always focus on the guests' enjoyment: that is more important than the outcome of the game.

🧭 Professional attitude during the event

• 📱 Phones remain out of sight and are not used at the table.
• 🍹 No alcoholic drinks during working hours.
• 🪞 Keep your clothes neat, vest straight, tie well you represent the Royal Casino Company brand.
• 😊 Keep smiling, make eye contact and radiate calm and fun even during crowds.

🏁 End of the evening

When the event comes to an end, everyone helps to bring the evening to a neat close. You wait for the signal from the manager before starting to clean up. All tables remain manned until the LG signals that the game is officially over.

• 🎲 Announce the final round with a smile:
  “Ladies and gentlemen, this is the last round - good luck and thanks for playing!”
• 🧮 When finished, start counting the chips and note the player's first and last name, along with his or her final score.
• 🧼 Make sure the table still looks tidy until the last guest leaves.

✨ Summary

• 🕔 Be ready behind your table 5 minutes before the start.
• 🎓 Give each new player a brief, clear game explanation.
• 📄 Refer to the game rules flyers on the tables.
• ☕ After 2 hours: short break of ±15 minutes, taking turns.
• 🔒 Always cover chips when leaving the table.
• 🚭 No smoking during break time.
• 🎩 Remain professional, enthusiastic and presentable.

By following these guidelines properly, together we ensure a perfectly organized, professional and atmospheric casino night exactly what our customers expect from Royal Casino Company. 🌟