Arrival on site is an important moment. This is the first contact between Royal Casino Company and the customer and thus the moment when the first impression is made. Make sure you professional, polite and organized happens to you from the moment you step out.

🚐 Arrival and preparation

• 📅 Upon arrival, check the callsheet just a moment longer for the correct times, contact person and location information.
• 🚪 The executive (LG) goes in first to introduce himself neatly to the customer or contact person.
• 🗣️ Politely introduce yourself and your colleagues, shake hands and use a professional attitude and tone.
  This is the moment when the customer decides, “this team knows what they are doing.”

🤝 Communication with the customer

• The supervisor kindly asks about the client's wishes and briefly discusses the plan of action (set-up, locker room, start time, any special circumstances).
• The customer can pass on additional requests at that time note them carefully or have the LG confirm it via the group app so it is not forgotten.
• Give professional advice if the setup or table location could be better we always think mee with the customer, never against it.

🧱 Construction phase

• 🎲 The LG distributes tasks: who gets what materials from the bus, who builds what table, who takes care of the lighting, and so on.
• ⚙️ Work in a structured way: put everything in its place first before you start unpacking.
• 🧍‍♂️ Everyone helps each other, even when your own part is already done. Teamwork gets everything done faster and better.
• ⏱️ The LG keeps a close eye on time and makes sure the team works as scheduled being ready on time is essential.

☕ Pause and timing

• The times listed on the callsheet are agreed with the customer.
  Always adhere to this and do not give it your own interpretation without first discussing it with the client and, if necessary, with Tim or Taltiha via the group app.
• Pause should be taken only when everything is completely ready and approved by the LG.
• Use break time to recover, but remain professional: stay close by and be mindful of the event start time.

🎯 Briefing & positions

• Before the event begins, the LG will give a brief briefing to the team:
  • Who stands at which table
  • What time is break held
  • What change will be made after the break
  • What the main rules or specifics are
  • What atmosphere and tone the client expects (formal, festive, informal, etc.)
• After the briefing, everyone knows exactly what to do before, during and after the event.

💡 Tips for a professional impression

• 🕒 Always be on time rather 10 minutes early than 1 minute late.
• 🎽 Arrive presentable (no cap, hood or unprofessional attire).
• 💬 Be friendly, polite and proactive in attitude and communication.
• 🙌 Show enthusiasm, smile and be helpful.
• 🤫 Never speak negatively about colleagues or the organization in front of the client.

🏁 In a nutshell

• 📍 Report neatly to the customer upon arrival.
• 🗣️ The LG discusses requirements and planning.
• 🧱 Build in a structured and careful manner according to the division of tasks.
• 🕒 Keep an eye on time and only take a break when everything is ready.
• 🎲 Take the briefing seriously and know what your role is during the event.

A good start on location determines how the entire evening goes. As a team that gets going professionally, calmly and organized, we make an immediate impression.
The client feels reassured at that very moment, and that is exactly what we want to achieve. ✨