INTRANET
Exclusive to Royal Casino employees
Welcome to the secure area of Royal Casino Company, created especially for you as a colleague to help guide you through our organization. On this page you will find all the essential information you need to know about what is expected of you before, during and after your work. Please read everything carefully so that you are well prepared, because good preparation is half the battle.
The Royal Casino Company
Royal Casino Company, founded in 2005, rents luxury casino tables and decorations for parties and events.
Our office and warehouse are located in Huizen. We currently have 3 colleagues in the office and about 25 croupier who can be used at events.
Over the years, our equipment has become increasingly professional and luxurious, and for years we have been the number one casino supplier in the Netherlands and Belgium. Our competitors cannot match the quality and commitment of our croupiers. Of course, we keep our level high to remain the best.
We are proud of our company and our employees and strive for excellence in everything we do. We welcome you as part of our team and look forward to growing and succeeding with you. Together, we will ensure that Royal Casino Company remains the best in the industry!
We want to emphasize that it is important to become familiar with all aspects of our company, not only with respect to your specific position as a croupier but also with the overall company processes and goals. This will help you gain a better understanding of how your work contributes to the success of Royal Casino Company.
As a casino supplier, our goal is to provide our customers with the best possible service, and to do that we need qualified and well-trained staff. Therefore, we believe that investing in our employees is essential to our success. We offer regular training and continuing education opportunities so that you can continue to develop and improve your skills. This is not only good for you, but also for our company as a whole.
We hope you are excited to get started at Royal Casino Company and will find all the information on the exclusive information platform useful. We welcome all our new colleagues with open arms and wish you every success in your work with our company.
Together we will make it a success!
⸻ Tim Camerik
01
Internal training
You will receive in-house croupier training with us, provided by an external trainer. This training will fully prepare you for your role as a croupier at Royal Casino.
02
Walk-in evening
Because we understand that the first time working independently behind a casino table can be very exciting, we offer you the chance to walk along during an event. This will give you a good idea of what it's like.
03
Your Role as Croupier
Congratulations, you are now going to perform the role of "croupier" independently at a casino table. Read more about what is expected of you as a croupier here. After all, it goes beyond just playing games with guests.
Dress code
If you work for Royal Casino Company it is very important that you wear our corporate clothing. Professionalism and appearance are important to us within the company and we like to radiate that to the outside world as well.
By wearing our corporate clothing, we work on our brand recognition and ensure that our company radiates unity.
We therefore consider it important that you and your colleagues contribute to a representative appearance. If you look neat and tidy it gives (potential) customers a feeling of confidence and recognition.
In doing so, we also believe it is very important that everyone is equal, and by wearing the same clothes, we hope to create a sense of belonging. This then has a positive effect on the working atmosphere, productivity and cooperation.
Besides the fact that we expect you to wear our corporate clothing, it is also convenient for you. After all, you don't have to think about what clothes to wear to work.
What is expected of you?
We expect an active attitude combined with an eager to learn mentality. Because it is all new material you will have to give a little more effort at the beginning to let all the new information sink in and also reproduce it for next time.
Naturally, the first few times you will go with a colleague who is now advanced and knows how everything works and can therefore give you pointers and tips to make the job successful from A to Z.
During an assignment you are expected to act as a real team player. Everything is discussed and you will work as a team to ensure a top performance for the customer.
01
10-minute rule
Always arrive at work at least 10 minutes in advance to avoid being late. Lateness will not be tolerated.
02
Dividing tasks
You are assigned tasks by your supervisor colleague that you must perform. Is something not clear or you can't find something? Just ask and your colleagues will help you.
03
Collecting Materials
The callsheet that is ready for you tells you exactly what to bring to the customer. Everything listed in the callsheet is collected and prepared to be loaded.
04
Bus loading
The bus is loaded neatly and correctly. Blankets are always used to protect the materials and all materials must be secured to prevent damage.
05
Check
The supervisor, together with the colleagues, will double check everything and go through the callsheet again. It goes without saying that nothing should be forgotten when you decide to leave.
06
Outbound
In most cases, the manager is behind the wheel. He/she will quickly check if the tank is full and then the journey begins. For new colleagues, this is a great opportunity to chat and get to know the team better.
07
Arrival location
Upon arrival, the manager will contact the client to discuss the setup and placement of casino tables and decorations. He/she will also consult with the client about the dressing room and crew dinner.
08
Building
The supervisor divides the tasks, then the build-up can begin. Listen carefully to avoid miscommunication and irritation. Work carefully and neatly; there is no need to rush. With a normal pace of work, you will have plenty of time.
09
Change of clothes / Break
Now all of you go to the dressing room to make sure you look perfect for the guests. Be collegial and point out any forgotten points of interest to someone. Make sure your valuables are properly stored to prevent theft. The rest of the time is intermission, so enjoy it!
10
Casino open
Five minutes before the casino opens, you are ready behind your casino table. Just check to make sure your tie is secure. The evening begins! Behave professionally, be customer-friendly and make sure the guests have a great night.
11
Break
Halfway through the evening, usually after about 2 hours of play, it is time for a short break of 5 to 10 minutes. During this time you can get a quick drink and go to the restroom. Smoking is not allowed during this break. This is also the time to switch casino tables with a colleague (and yes, this is mandatory).
12
Casino closes
Fifteen minutes before closing time, the manager arranges for the customer or DJ to announce that the casino will soon close. In addition, everyone is asked to turn in their chips at the gaming tables. This way, all guests are aware of what is about to happen.
13
Chips counting
After the last payout, the croupier counts all the guests' chips. Record the player's first and last name along with the total number of casino chips. Avoid mistakes to avoid disappointment during the payout.
14
Award ceremony
The supervisor organizes the award ceremony. In consultation with the client, he/she arranges the award ceremony. With the list of winners, he/she ensures a nice presentation and congratulates the winners when presenting the prizes.
15
Change of clothes
Congratulations, you are now going to perform the role of "croupier" independently at a casino table. Read more about what is expected of you as a croupier here. After all, it goes beyond just playing games with guests.
16
Descending
You will receive in-house croupier training with us, provided by an external trainer. This training will fully prepare you for your role as a croupier at Royal Casino.
17
Return trip
Because we understand that the first time working independently behind a casino table can be very exciting, we offer you the chance to walk along during an event. This will give you a good idea of what it's like.
18
Unloading bus
Congratulations, you are now going to perform the role of "croupier" independently at a casino table. Read more about what is expected of you as a croupier here. After all, it goes beyond just playing games with guests.
19
Entering your hours
You will receive in-house croupier training with us, provided by an external trainer. This training will fully prepare you for your role as a croupier at Royal Casino.
20
Checklist / Exit
You will receive in-house croupier training with us, provided by an external trainer. This training will fully prepare you for your role as a croupier at Royal Casino.
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